Welcome to Unique Integrated Communications

Unique Integrated Communications offers you the ability to provide the highest level of patron telephone based customer service. By integrating with your library, we become a seamless extension of your physical presence. Totally hosted, with pricing based solely on usage, our service offers the ability to cost-effectively address your current and future service needs.

The Customer Service Engine

Unique Integrated Communications, Inc. (UIC) exists to allow your library to focus resources on your mission rather than the less efficient task of answering routine phone calls. By answering patron calls on the Library’s behalf, UIC enables the Library to improve and extend patron service and solve challenges related to changing physical environments and staff structure. As a sister company of Unique Management Services (UMS), it is a partner you can trust and feel comfortable working with to meet shared service goals.